At Newtrade we are committed to respecting and protecting your privacy, and we want to make sure that you trust us with your information. This updated Privacy Notice describes which personal information we gather and why, how we use it, how we share it with others, how we protect it and how you can access and control it.
From time to time we will update this Privacy Notice, so we encourage you to refer back to this page regularly.
If you have any questions or complaints about this Policy and our data protection processes, please get in touch with our Data Protection Officer (DPO) at firstname.lastname@example.org.
“Newtrade“, “we“, “us“, “our” means Newtrade Publishing Ltd.
“Websites” means any website operated by Newtrade Publishing Ltd.
“Services” means any product or other service that is operated by Newtrade Publishing Ltd.
“Visitors” means any individual that visits our Websites, but that we can’t identify yet.
“Users” means any Visitor of our Websites that has provided us with identifiable information (e.g., by filling a form on a landing page).
“Subscribers“, “Customers” means any individual who has an account or has engaged with any of Newtrade’s Services in exchange of money.
“GDPR” means the General Data Protection Regulation (EU) 2016/679.
Beside these specific definitions we will use the meanings as defined in the GDPR regulation.
2. What information we collect about you
2.1. Information you provide to us
a) Through our Websites
In some specific cases you provide data to us through our Websites. For example, you may provide your contact details when you when you opt-in for our newsletters, register to one of our competitions, leave a comment on the Websites or when you fill out a contact form.
b) Through our Services
We sometimes need to collect personal data when you use our Services. For example, you provide us with information when you subscribe to our print titles RN, Retail Express and Better Wholesaling, when you sign-up to a premium account on betterRetailing.com, benchmark your store with the IAA, when you book advertising in our products, take part in a Newtrade event (like the Local Shop Summit, Independent Achievers Academy and the Better Wholesaling Summit) or when you do an in-store project with us and a supplier partner.
c) Information you provide through direct communication
When you communicate directly with a member of our team (e.g. a member of our sales team) you provide us with your contact and business information. You may also provide our reporters with information when they call you or email you in regards to a story for journalistic purposes.
2.2. Information we collect automatically
a) Cookies and other tracking technologies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Websites or a third-party to recognise you and make your next visit easier and the Websites more useful to you.
b) Information on how you use our Services
When you visit and interact with our Websites we collect certain information in the background in order to optimise and improve the Services going forward. This includes for example things like device and connection information, log data, logins, page views, API calls (Application Programming Interface), usage of specific features and error logging.
2.3. Information from other sources
a) Public information
In some of our processes we make use of public information that we can find about you, for example via LinkedIn or similar services where you provide your information publicly with intention.
b) Our partners
We may receive information about you through other third-party partners, such as suppliers, symbol groups and franchises we work with in order to deliver our Services.
3. How we use the information we collect
3.1. Fulfilment of our Websites
We use information you delivered to us in order to provide our Websites, including customer support, log files, rendering fonts and to operate and maintain the Websites. We also use your data in order to personalise your experience according to your user preferences.
3.2. Fulfilment of our Services
a) Responding to your enquiries
When you contact a member of our team to enquire about our Product and Services we use your data as required specifically to fulfil that purpose.
b) Fulfilling your requests and delivery of a Service
For example when you:
- Subscribe to a magazine, we use your contact, billing and delivery details to process your application.
- Register to attend an event, we use your contact, billing and delivery details to process your application. If you are making a group booking, please ensure you have permission from others to share their name and contact details with us. We might share the delegate list, attendee list, table plan and/or screen presentation ahead of some events – please email us if you would prefer your name not to appear.
- Register to access online content we use your contact/billing details and user preferences to administer your account.
- Apply for a job, we use your contact details and work history as provided to process your application.
- Enter a prize draw or competition, we use the contact and delivery details provided in order to fulfil the service.
3.3. Communicating with you about our Services
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. We sometimes need to contact you directly in order to send you specific service or transactional communications about a product or service, with the purpose of fulfilling the Service requirements or improving your experience of the product or Service with useful notifications.
3.4. Marketing and promoting our Services
a) When will we market to you?
We use your data in order to send promotional information to you that may be of specific interest to you. Our goal is to make the information as meaningful as possible for you.
We will only send you direct marketing communications when you have either provided your consent (e.g. ticked a box or clicked a “button” to submit a form) or where we believe we can demonstrate a legitimate business interest and have balanced this with your interests and privacy.
It is always your choice and you can stop receiving direct marketing communications from us at any time. We will provide a clear and easy way to do this on any communication you receive. For electronic marketing communications (via email, sms and phone) we adhere to the rules of the Privacy and Electronic Communications Regulations (PECR).
b) Email newsletters
We produce editorial newsletters for several brands. You will receive regular newsletters from the bulletins you have signed up to. You can manage your subscription to these emails through your profile page when you are signed in to your account. You can decide not to receive these emails at any time and will be able to “unsubscribe” directly by clicking a link in the email.
c) Marketing automation
We use marketing automation tools and website tracking in order to increase lead quality and assess the likeliness that you might be interested in our services, to ensure marketing communications remain relevant.
3.5. Personalised experience
We want to ensure that your customer experience is more relevant to you. As part of our promise to help retailers work smarter, not harder, we offer a personalised experience in some our Websites. This includes using the data provided in your user preferences to personalise your news feed (you can change your interests at any time) and using your business information to send you updates and marketing communications that are of interest to you.
3.6. Safety and security
We use information about you to increase the safety and security of our Websites and Services. For example for verifying your account, detecting fraudulent activities and anything else that would make our Services more secure.
3.7. Cookies and other tracking technologies
We use remarketing and retargeting technologies in order to promote our Services to you in a personalised way. For example, we use Google Analytics/Google Adwords to build remarketing lists and Facebook ads technology (including the Facebook pixel and custom audiences) to show you ads on other platforms and re-engage you with our Websites and Services.
4. The lawful bases we rely on
Under the GDPR there are six lawful bases under which organisations can collect, use and store personal data. We have identified four which we rely upon for our business activities: Consent, Contractual, Legitimate Interests and Legal Obligation.
Contractual – in many circumstances we rely on the lawful basis of “performance of a contract”, this enables us to get back to you when you express an interest in our Websites and Services and to fulfil any requests.
Consent – in some circumstances we rely on your specific consent, whenever you actively agree and “opt-in”. We will always make it clear how you can withdraw you consent at any time.
Legal Obligation – there will be circumstances under which we are legally obliged to hold your personal data or required to disclose it to a third party by law.
Legitimate Interests – for some of our activities we rely on our legitimate business interests to collect and use your personal data. In such cases, we have balanced our interests with yours and do not believe these activities will have a negative impact on your privacy rights and freedoms. We specifically rely on Legitimate Interests to:
- personalise your experience online
- process job applications
- manage specific aspects of our events
- send you marketing communications about our Websites and Services
- send you marketing communications related to other companies’ products and services (in a business-to-business context).
- assess the likeliness that you would be interested in our Services based on your online behaviour and other data
- personalise the marketing content we provide you.
- share your contact details with a named sponsor, when you access specific sponsored content
- undertake business sales and advertising activities
- research publicly available business contact details
You can always object to our marketing messages by opting out.
If you wish to object to our reliance on Legitimate Interests for any other purpose please contact email@example.com.
5. How we share information we collect
We work with third-party service providers for various tasks within our organisation, including billing, subscription fulfilment, marketing, customer support, analysis, accounting and others. If we transfer your personal data to a service provider in order to fulfil a task, we will make sure that the service provider only processes the data based on our instructions and by guaranteeing the same safeguards as we do. On top of that we guarantee that we have signed a data processing agreement with every service provider that makes sure that the partner is bound to the strict rules under the GDPR law.
5.1. Sharing information to fulfil a service
We sometimes need to share information with partner companies as part of the delivery of a Service (like the Retail Express competition or when you require a rep visit from our Category Management section). Any data transfer in this regard is guaranteed to be in line with the GDPR regulation.
We may share information under this Policy in the case of any merger, sale, financing or acquisition of a part or the whole of any Newtrade business. We will notify you accordingly in case this situation should arise.
The following third parties will receive your personal data for the following purpose(s) as part of the processing activities involved in the delivery of subscription Services:
- Seymour Distribution Ltd – distributors of print title RN
- Beeline Distribution Ltd – distributors of print title Better Wholesaling
- Inter-media Ltd – subscription management and distributors of print title RN
- News Printers Ltd – printers and distributors of print title Retail Express
- Souther Printers Ltd – printers of print titles RN and Better Wholesaling
5.2. Law enforcement and compliance
We will share your information with a third-party (including law enforcement authorities) if we believe that sharing is necessary to comply with any applicable law or governmental requests.
5.3. Non-personal information
In some cases we may share non-personal data, such as aggregated information, with third-parties, including for reporting obligations and business/marketing purposes.
6. How we store information we collect
6.1. How we secure your information
We use robust and state-of-the-art technical and organisational measures to secure the data that we have about you. For more details you can find our separate document on technical and organisational measures here. We are reviewing our data protection processes regularly in order to make sure that we protect your data in the best possible way. If we use sub contractors and service providers to fulfil a specific task based on your data, we will make sure that the partner has similar state-of-the-art data protection processes in place.
6.2. How long we store your information
Newtrade will process and store personal data for 10 years as per Newtrade’s Data Protection Policy.
8. How to access and control your information
We respect that your personal data is yours and therefore give you full control to decide what happens with your personal data.
Access, correction and deletion
Newtrade Publishing Ltd at your request, can confirm what information we hold about you and how it is processed. If Newtrade Publishing Ltd does hold personal data about you, you can request the following information:
- Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
- Contact details of the data protection officer, where applicable.
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on the legitimate interests of Newtrade Publishing Ltd or a third party, information about those interests.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- If we intend to transfer the personal data to a country outside of EU or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority.
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
9. Your rights as a data subject
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
- Right to judicial review: in the event that Newtrade Publishing Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.12 below.
- Right to withdrawal of consent – where our processing of your personal data is based on your consent you have the right to withdraw your consent at any time.
10. Changes to this policy
11. How to contact us
The details for each of these contacts are:
Supervisory authority contact details:
Information Commissioner’s Office
Telephone: 0303 123 1113
Data Protection Officer (DPO) contact details:
Newtrade Publishing Ltd
11 Angel Gate
326 City Road
Telephone: 020 7689 3375